Please read these Terms carefully before using the Chauffit platform. By accessing or booking through Chauffit, you confirm that you are at least 18 years of age, have read and understood these Terms, and agree to be legally bound by them. If you do not agree, do not use the platform.
Chauffit is a technology-enabled marketplace platform that facilitates on-demand driver services. Chauffit connects customers who need a professional driver for their own private vehicle with independent driver partners registered on the platform.
Chauffit is not a transport service provider. Chauffit:
Chauffit is classified as an E-commerce Operator (ECO) and a marketplace for driver services. It is not a transport aggregator under Section 9(5) of the CGST Act, 2017, and is not a fleet operator.
The service facilitated is: "On-demand engagement of independent drivers who operate the customer's own vehicle." This constitutes a driver service or manpower support, not a passenger transport service.
To use Chauffit, you must:
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify Chauffit immediately at chauffit@gmail.com if you suspect any unauthorised use of your account.
Chauffit reserves the right to suspend or terminate your account at its discretion if you violate these Terms, misuse the platform, or engage in fraudulent, abusive, or illegal conduct.
You may request a driver through the Chauffit app by selecting your ride type (one-way, multi-stop, round trip, or hourly), entering your pickup location, and confirming the estimated fare. A booking is confirmed only when a driver partner accepts your request.
Chauffit's matching engine identifies available driver partners near your pickup location. Driver partners retain the right to accept or reject any booking at their sole discretion. Chauffit does not guarantee that a driver will be available at any given time or location.
Once a driver is assigned, their verified profile, photo, and live location will be visible in the app. You will hand over your vehicle keys in person upon the driver's arrival at your specified pickup point.
The ride is considered complete upon reaching the agreed destination or at the end of the agreed hourly period. The final fare is calculated based on the actual distance, time, and applicable charges, and will be charged to your registered payment method.
All fares are calculated using the following formula:
Total Fare = Base Fare + (Per km rate × Distance) + (Per minute rate × Time) + ₹19 Booking Fee + Applicable GST
Chauffit operates as an E-commerce Operator (ECO) and is not classified as a transport aggregator under Section 9(5) of the CGST Act, 2017. Accordingly:
All prices displayed on this website and in the app are exclusive of GST unless explicitly stated otherwise. The final fare including all charges will be presented in-app before booking confirmation. There are no hidden charges.
Chauffit may apply demand-based pricing during peak periods. Any applicable surge will be disclosed to you before booking confirmation.
Chauffit collects the total fare from you on behalf of the driver partner and itself. Chauffit acts as a collection agent and settlement intermediary. Payment is collected via the app at the time of booking or at ride completion, depending on the payment method selected.
Chauffit supports UPI, credit/debit cards, and other digital payment methods available in-app. Cash payments are not supported through the platform.
If a payment fails or is disputed, Chauffit reserves the right to suspend your account until the outstanding amount is resolved.
An electronic receipt will be issued after each completed booking to your registered email address.
You may cancel a booking before driver arrival. Cancellation charges may apply depending on the time elapsed since booking confirmation. The applicable cancellation policy will be displayed in-app at the time of cancellation.
If a driver partner cancels an accepted booking, you will not be charged. Chauffit will attempt to reassign another driver partner.
If you are not present at the agreed pickup location within a reasonable waiting period after the driver's arrival, the booking may be cancelled and a no-show fee may apply.
Approved refunds will be credited to your original payment method within 5–7 business days. Refund eligibility is determined at Chauffit's sole discretion based on the circumstances of each case.
You confirm that the vehicle for which you are booking a driver is:
You are responsible for maintaining adequate insurance on your vehicle. Chauffit does not provide vehicle insurance. Any claims arising from an incident during a Chauffit booking must be made under your own vehicle insurance policy.
Any traffic violations, challans, tolls, or parking charges incurred during a ride are the responsibility of the vehicle owner. Chauffit is not liable for any such charges.
Chauffit is not responsible for any loss or damage to personal belongings left in the vehicle before, during, or after a booking.
All driver partners on the Chauffit platform are independent contractors. They are not employees, agents, or representatives of Chauffit. Specifically:
Chauffit conducts background verification and licence checks (via VAHAN portal) for all driver partners before they are permitted to accept bookings. However, Chauffit cannot guarantee the conduct of any individual driver partner and shall not be liable for the acts or omissions of driver partners beyond what is set out in Section 10.
You agree to:
Any incidents, misconduct, or safety concerns must be reported through the Chauffit app or by contacting Chauffit at chauffit@gmail.com immediately after the ride.
In any emergency situation, contact local emergency services (Police: 100, Ambulance: 108) immediately. Chauffit's platform is not a substitute for emergency response services.
To the fullest extent permitted by applicable law:
Nothing in these Terms excludes or limits liability which cannot be lawfully excluded or limited under applicable Indian law.
All intellectual property on the Chauffit platform. Including the name "Chauffit", the logo, wordmark, app design, technology, and content. Is owned by or licensed to Chauffit. You may not use, reproduce, or distribute any Chauffit intellectual property without prior written consent.
Your use of the Chauffit platform is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable IT laws. By using Chauffit, you consent to the data practices described in the Privacy Policy.
Chauffit reserves the right to amend these Terms at any time. Material changes will be notified to you via the app or your registered email address. Continued use of the platform after notification of changes constitutes your acceptance of the updated Terms. The date of the most recent update is shown at the top of this page.
These Terms are governed by and construed in accordance with the laws of India.
In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the matter amicably through good-faith negotiations. If the dispute is not resolved within 30 days, either party may refer the matter to arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by mutual agreement. The seat of arbitration shall be Gurugram, Haryana.
Subject to the arbitration clause above, the courts in Gurugram, Haryana shall have exclusive jurisdiction over any dispute arising under these Terms.
For any questions, complaints, or notices under these Terms, please contact:
These Terms of Service were drafted with reference to Chauffit's Phase 1 Legal Framework and are intended to reflect Chauffit's classification as an E-commerce Operator under applicable Indian law. This document does not constitute legal advice. Chauffit recommends that you consult a qualified legal professional if you have any legal queries.